Transport Customer Services Supervisor – Elmstead Market
Salary £35-40K DOE
Hours: 8-5 or 9-6 Flexible

Pension
Free Parking
Medical Insurance
Death in Services
Cycle to work scheme
Electric Vehicle scheme
Gym Discounts
Funded learning
Company Socials
Achievement awards

Role Purpose

We are working with a well-known logistics company offering next day delivery across the UK and Europe who are seeking a Customer Services Supervisor to heroically lead a team of customer service legends while juggling phone calls, drivers, planners, and the occasional mysteriously vanishing delivery. Your mission: keep customers happy, keep the office sane, and keep transport running smoother than a well-oiled forklift.

Key Responsibilities

Customer Service & Communication

• Supervise a team who answer the phone before it even rings (we can dream).
• Handle escalated customer issues with charm, confidence, and the patience of a saint.
• Provide service updates without breaking into interpretive dance (optional but appreciated).
• Build relationships with customers who may or may not think you control the weather, traffic, and driver lunch breaks.

Team Leadership

• Coach, guide, and occasionally bribe your team with biscuits to hit targets.
• Monitor performance and gently remind everyone that “Replying to emails” is indeed part of the job.
• Manage rotas and ensure the office isn’t staffed entirely by people who forgot they were on holiday.
• Hold team meetings that are short, informative, and only slightly off-topic.

Operational Coordination

• Work with transport planners, drivers, and whoever else knows where the vehicles actually are.
• Keep customers updated on delays caused by traffic, weather, or spontaneous tractor parades.
• Ensure booking and CRM systems are accurate (no made-up postcodes, please).

Reporting & Administration

• Produce reports that make you look organised and impress management.
• Track KPIs like response times, customer satisfaction, and team biscuit consumption.
• Keep accurate records of all customer interactions with minimal eye-rolling.

Skills & Experience Required

• Experience in transport, logistics, or any job that required diplomatic superpowers.
• Previous supervisory experience or at least the ability to organise humans.
• Excellent communication, problem solving, and “I can fix this” energy.
• Solid IT skills and the willingness to pretend computers always behave.
• Knowledge of transport processes (or the ability to Google at speed).

Personal Qualities

• Customer-obsessed in a healthy way
• Calm under pressure (or good at pretending)
• Sense of humour essential
• Detail-oriented enough to spot a wrong postcode from 30 feet away
• A team player with the ability to lift spirits—even when the lorry won’t start