Customer Service Coordinator – Felixstowe

£30K

25 days annual leave + Bank Holidays

Hours: 8-5pm

Company pension scheme

Free parking

One of the UK’s largest maritime intermodal logistics operators is looking for a confident, people-focused Customer Services Coordinator to join their fast-moving team. With operations across the UK and Europe, this is your chance to join a major logistics player that keeps freight — and customers — moving smoothly.

The Role (AKA: Customer Champion & Problem-Solving Pro)

Working closely with the Customer Experience Manager, you’ll be the friendly, capable voice customers rely on. You’ll:

• Act as the main point of contact for customer queries across rail, road, and terminal operations
• Provide timely updates on shipments, services, and operational changes
• Resolve issues quickly and calmly (logistics can be lively!)
• Work closely with internal teams to ensure smooth service delivery
• Keep systems updated with accurate customer and service information
• Identify recurring issues and help improve processes

What You’ll Bring

• Excellent communication skills and a genuine customer-first mindset
• Strong attention to detail and confidence using MS Office (especially Excel)
• Ability to stay calm under pressure and juggle priorities
• A proactive, can-do attitude
• Experience in transport/logistics is helpful but not essential

If you enjoy building relationships, solving problems, and being the person customers trust when they need answers, this could be your perfect next move.