Ocean Import Coordinator

Job Description:

Ocean Import Coordinator

Location: Solihull
Salary: £28,000 - £32,000 per annum (DOE)
Job Type: Full-Time | Permanent

The Opportunity

Our client, a well-established and growing international freight forwarding business, is seeking an experienced Ocean Import Coordinator to join their busy operations team based in Solihull.

This is a fantastic opportunity for an organised and customer-focused freight forwarding professional to manage ocean import shipments from origin through to final delivery. The successful candidate will play a key role in ensuring shipments are handled efficiently while delivering outstanding service to customers and overseas partners.

Key Responsibilities

• Manage the end-to-end ocean import process from booking through to final delivery.
• Liaise with overseas agents, shipping lines, hauliers, customs brokers and customers to ensure the smooth movement of cargo.
• Monitor shipments and provide customers with regular progress updates.
• Prepare and process import documentation accurately and in accordance with company procedures.
• Coordinate customs clearance and ensure compliance with all UK import regulations.
• Arrange transport and final deliveries with hauliers and warehouse partners.
• Raise job files, check costs and process supplier and customer invoices.
• Resolve any shipment delays or operational issues in a professional and timely manner.
• Build and maintain strong relationships with customers, suppliers and overseas partners.
• Ensure all files are completed accurately and meet company KPIs and service standards.

About You

The ideal candidate will have:

• Previous experience working within Ocean Imports in a freight forwarding environment is ideal, but similar backgrounds will be considered.
• A good understanding of international shipping documentation and import procedures.
• Knowledge of UK customs processes (desirable but not essential).
• Excellent organisational skills with the ability to manage multiple shipments at once.
• Strong communication and customer service skills.
• A proactive approach to problem-solving and the ability to work under pressure.
• Good IT skills, including Microsoft Office and freight forwarding systems.
• The ability to work both independently and as part of a collaborative team.

What's on Offer

• Competitive salary of £28,000 - £32,000, depending on experience.
• Monday to Friday working hours.
• A supportive and friendly working environment.
• Opportunities for ongoing training and career development.
• Company pension scheme.
• The opportunity to join a successful and rapidly growing freight forwarding business with genuine long-term career prospects.

Apply Today

If you have experience within Ocean Imports and are looking to join a respected freight forwarding company where your knowledge and expertise will be valued, we'd love to hear from you. Apply today to discuss this exciting opportunity in confidence.

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