Import Operator

Import Operator – Felixstowe
Salary £30-35K DOE
Hours 8am – 4.30pm or 8.30am – 5pm
Gym Discount
Pension
Free parking
Casual dress
Company outings

Know your FCL from your LCL? Can you get an import shipment through customs without breaking into a cold sweat? Then we should probably talk.

We’re looking for an experienced Import Operator to join a busy but bubbly office. You’ll be managing imports from start to finish, keeping customers updated, dealing with shipping lines, hauliers and overseas agents — and ideally knowing your way around customs entries too.

What you’ll be doing:

• Managing import shipments from arrival to final delivery
• Handling FCL/LCL documentation and keeping paperwork shipshape
• Liaising with shipping lines, hauliers, overseas agents and customers
• Completing or coordinating customs clearance and entries
• Tracking shipments and solving the inevitable “where is my container?” questions
• Dealing with delays, amendments and the occasional shipping-line curveball
• Keeping customers informed without needing to be chased every five minutes
• Invoicing, checking costs and generally making sure the numbers add up

What we’re looking for:

• Experience in import freight forwarding
• Good understanding of sea freight and import processes
• Customs experience is highly desirable
• Comfortable dealing with customers, suppliers and transport providers
• Organised, commercially aware and able to juggle multiple shipments without losing the plot
• Someone who knows that “ETA” isn't just another three-letter acronym to throw into an email