At TLP, we work with people whose jobs demand early starts, long hours, and more emotional pressure than most realise.

For many of our drivers, it's more than just showing up on time. It's about dealing with complex logistics, unfamiliar routes, and the constant pressure to stay “on it” from the moment they start the engine.

So, when we talk about support, we’re asking: what does meaningful support really look like, on the road, in the trenches, and from the very first day?

Managing those new job nerves

If you’ve ever started a new job and felt the nerves hit, imagine doing that on your own, at 5am, in a new location.

Sometimes the kindest thing we can do is… turn up.

Whether it’s driving someone to their first shift, showing up on-site for a meet and greet to help them get settled in, or just meeting them for a quick coffee, we make sure our drivers feel supported from the start.

It helps people start with confidence instead of anxiety, and it sets the tone. You’re not just a number here.

Checking in before your shift

For every shift, for every role, we ensure our drivers are prepared. It's not unusual for our consultants to reach out the night before a shift to confirm everything is set. Do they have the right gear? Do they know where they’re headed? Do they have any last-minute questions? And if something’s off – wrong details, wrong gear, or last-minute nerves – we help fix it.

Pre-emptively addressing potential issues avoids unnecessary stress, confusion, and mistakes that can derail someone's day. They're able to walk into their shift, knowing they're set up for success.

We’re here 24/7, and we mean it

Sometimes, life just happens. It’s a missed alarm. It's confusion about site details or a sudden issue with the gear. Real support isn’t just 9-to-5. Whether it’s 11pm or 4am, our team’s there to pick up the phone. We’ve talked people through panic moments, missing details, and even calmed a few family crises. It makes all the difference knowing there’s someone on the other end of the phone who actually wants to help.

Celebrating the small wins

Recognition isn’t always about the big milestones, the promotions, the awards, or the “employee of the month” plaques. Sometimes, it’s about acknowledging the small victories. The quiet moments that show a person is seen, valued, and appreciated.

In fact, one of our drivers really stepped up to take a shift at the last minute. It wasn’t easy, but he did it, and he did it well. So, we got him a crate of something to just let him know it was appreciated. It was a small gesture, but one that goes a long way.

It's all about people

Behind every successful placement, every smooth shift, and every great outcome, there’s one common thread: people.

Recruitment can become very fast-paced and transactional, but it's so much more than matching skills to roles. It’s about understanding the needs of the individual. Knowing when to listen, when to support, and when to step in. It’s about creating an environment where everyone feels cared for and seen, and less like a cog in the machine.

We teach our consultants to have real conversations, even when they’re tough, to check in, listen, and problem-solve, not just ‘fill a role'. That means when drivers talk to TLP, they feel heard. And when clients work with us, they see consistent, professional support for the people in their business.

Join a team that really has your back

If you're a driver or candidate looking for work where you’ll be valued for your efforts and who you are, not treated as just another number, we’d love to have a conversation. Reach out today to see how we can support you on your journey.