Job description

Job Title: Traffic Administrator

TLP Recruitment are looking for an experienced administrator with a hands-on and focused approach for a well established company based in Southampton!

You will be joining a team of professionals in a dynamic and fast-paced Traffic Office environment. The ideal candidate will be highly motivated, proactive, and possess a strong attention to detail, ensuring a right-first-time approach to all tasks.

Location: Southampton
Salary: £26,500 - £28,000 DOE
Hours of Work: Between 08:00 - 17:00 (flexible working hours available)

Key Responsibilities:

• Customer Invoicing: Ensure accurate and timely processing of invoices.
• POD Documentation Control: Maintain accurate records and ensure compliance.
• Customer Interaction: Answer telephone calls and liaise directly with customers and colleagues to ensure efficient service delivery.
• Invoice Queries: Handle and resolve customer invoice disputes, including complex or long-standing issues.
• Fuel Card Management: Oversee and manage the administration of fuel cards.
• Driver Fines & Parking Infringements: Process and manage fines and parking violations.
• Customer Satisfaction: Identify ways to measure and improve customer service levels.
• Reporting & Analysis: Generate reports and analyse data to assess service performance.
• General Office Administration: Provide administrative support to the office as required.
• Process Improvement: Identify and recommend enhancements to current procedures.

Key Requirements:

• Proven experience in invoice control and customer service.
• Strong ability to enhance and optimize customer experience.
• Excellent interpersonal and communication skills.
• Strong written skills with a high level of accuracy and attention to detail.
• A passion for delivering exceptional customer service and going the extra mile.
• Self-motivated, driven, and able to work independently.
• Ability to work effectively under pressure and meet deadlines.
• A strong team player who collaborates well with colleagues.
• Proficient in PC applications and general administrative tasks.

This is a fantastic opportunity to join a dynamic and supportive team. If you have the skills and experience required, and you thrive in a fast-paced environment, we would love to hear from you!

For more information please call TLP Recruitment - Southampton now!