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Trade Counter Supervisor

Trade Counter Supervisor

Commutable from Wolverhampton, Tipton, Walsall, Wednesbury and Darlaston

£30,000 plus benefits

59280AM

 

Great opportunity to support an operations team to ensure the highest standards of deliveries are met for all their customers.

 

  • Supervision of the trade sales team, coaching and mentoring staff, making sure the team work well together and are known by customers for their outstanding customer service.
  • Liaising with the yard staff, giving regular feedback to drive performance.
  • To promote, improve and increase profitable Sales for the Company by creating good customer relationships built on excellent service and developing agreed action plans in accordance with business objectives
  • Assisting in processing sales and serve customers
  • Proactively identify and contact new and potential customers, including site visits if necessary
  • Must be able to grasp the system to ensure the correct products are processed on the system.
  • Advise customers of products and general understanding of products
  • Liaise with customers both over the phone and in person, taking orders, resolving issues and offering product advice.
  • Booking in of deliveries
  • Experience of till reconciliation and banking procedures.
  • Answering phone calls and advising customers including any queries with regarding to deliveries and sales advice.
  • Working closely with the Transport Manager, providing support with logistics planning.
  • Responsible for being the depots Health and Safety representative ensuring audit procedures are actioned and assisting H&S representative to complete tasks.

 

The ideal candidate will have excellent customer service, system, and sales skills. Experience of working within a builder’s merchants would be of advantage.