Import/Export Operations - Witham

Job Summary:

Dynamic family run Freight Forwarders with over a 35-year history are seeking an experienced Import/Export Operations person to join them in their office in Witham

They're are seeking a bright, enthusiastic individual with a minimum of 3 years’ experience in freight forwarding, with a strong focus on export operations. The ideal candidate will have a solid understanding of the end-to-end export process, excellent communication skills, and the ability to manage customer relationships and operational tasks with accuracy and efficiency.

Key Responsibilities:

• Manage export shipments from start to finish, ensuring compliance with all country-specific regulations and requirements.
• Serve as the main point of contact for customers, providing exceptional service and timely updates.
• Handle both import and export shipments, ensuring all operational procedures are followed correctly.
• Manage documentation flow accurately and in a timely manner, including customs paperwork and invoicing.
• Arrange bookings for air, sea, and road freight, ensuring transport aligns with client and shipment requirements.
• Support both suppliers and customers with queries, resolving issues promptly and professionally.
• Ensure timely billing in accordance with company policy.
• Raise invoices and manage files from start to finish.
• Work independently within the export framework while also contributing to a collaborative team environment.
• Ensure full understanding and correct application of Incoterms, supplier conditions, delivery terms, and purchasing terms.
• Maintain high data accuracy standards in all system inputs and invoicing.
• Proactively manage and resolve customer queries and complaints in line with company policies and service standards.

Requirements:

• Proven experience in a freight forwarding import and export operations role.
• Confident in managing full shipment lifecycles (air, sea, and road).
• Strong knowledge of freight systems and invoicing tools.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage multiple tasks and priorities.
• Comfortable working both independently and within a team in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.

Benefits

• £32K- £35K
• 20 days annual leave + Bank Holidays + Extra holidays after 1 years worth of service
• Hours: 8-5pm
• Company pension scheme
• Performance reviews
• Free parking
• Team Nights out