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​Customer Service Team Leader - Manufacturing

​Customer Service Team Leader - Manufacturing

  • Location


  • Sector:


  • Job type:


  • Salary:

    £28-30,000 plus benefits

  • Contact:

    Avi Mann

  • Contact email:

  • Contact phone:

    01905 770337

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


Customer Service Team Leader - Manufacturing

Commutable from Kidderminster, Worcester, Dudley and Bromsgrove

£28-30,000 plus benefits


An excellent opportunity to join a well-established manufacturer who are seeking a Customer Service Team Leader to manage the Operations Administrators and work as a team in order provide a customer focused operations service, based around the scheduling and project managing of new and on-going works.


Role Responsibilities

·            Manage the Operations Administrators oversee work completed. Ensure own tasks are also completed on time.

·            Monitor employee productivity, complete annual performance development reviews and regular one-to-one meetings.

·            To consistently achieve core competencies in relation to customer focus, communication, health and safety and quality, teamwork and organisation. Meet and exceed KPI’s as set by the Head of Installations as well as weekly, monthly, quarterly & yearly targets.

·            Communicate with all clients and manage / exceed their expectations.

·            Carry out pre and post inspections of paperwork and take any necessary action to resolve any highlighted issues. Scheduling production, scanning and uploading documents, ensuring that all customer contacts are recorded on the system.

·            Effectively communicate with customers before, during and after installation to ensure they are aware of how their projects are progressing, of any issues or changes to their scheduling and that they are happy with the job on completion.

·            Update all required systems to ensure a clear and transparent trail of information and data.

·            Accept and manage a proportional number of calls received by the department.

·            Use initiative when dealing and handling customer queries.



·        Must have experience as a supervisor within a team. .

·        Previous experience of working within an office environment.

·        Experienced in Microsoft Office programmes and CRM systems.

On offer to you

·             Up to £30,000

·             My client has various training opportunities to support your career development

·             Pension

·             Holidays

·             On-Site Parking