Customer Service & Sales Administrator 
Location: Marchwood, Southampton 
Hours: 36.25 per week (alternating weekly schedule - see below) 
Salary: £25k per annum 

Working Hours: 

• Week 1: Monday to Thursday: 7:45am – 4:00pm (30-minute unpaid break) 
         Friday: 7:45am – 1:30pm (30-minute unpaid break) 

• Week 2: Monday to Friday: 7:45am – 4:00pm (1-hour unpaid break) 

TLP Recruitment are seeking a highly motivated Customer Service & Sales Administrator to join a dynamic team based in Southampton. This is a varied role requiring strong communication skills, attention to detail, and the ability to handle multiple tasks in a busy environment. If you thrive on delivering excellent customer service and enjoy working in a collaborative office setting, we want to hear from you. 

Key Responsibilities: 

• Respond to customer enquiries face-to-face, over the phone, and via email 

• Prepare quotations and sales orders 

• Answer technical queries and provide product information 

• Raise purchase orders for job-specific requirements 

• Generate picking lists and delivery notes 

• Liaise with logistics partners to coordinate deliveries 

• Maintain accurate filing and documentation 

• Complete and issue test certification for customers 

• Input and manage data on our asset system 

• Coordinate inspection scheduling with customers 

• Monitor and manage stock levels 

• Raise purchase orders for stock, fittings, and stationery 

• Check and log incoming goods and deliveries 

• Deliver outstanding customer service at every interaction 

• Perform general office duties as required 

Essential Skills & Qualifications: 

• Excellent written and verbal communication 

• High level of customer focus 

• Strong problem-solving and decision-making abilities 

• Computer literate with good data entry skills 

• Detail-oriented and organized 

• Effective team player with strong time management 

• Proactive in identifying and pursuing sales opportunities 

• Ability to follow up on enquiries and drive results 

Desirable Experience: 

• Background in the lifting industry and/or knowledge of wire rope products 

For more information, please call TLP Recruitment - Southampton now or apply now and one of the team will be in touch!