Customer Service Advisor - Felixstowe, Suffolk

Full-time, Long term Temporary

Monday to Friday, 0800-1700

£12.21 Per hour, PAYE

Immediate start

We are seeking an experienced Customer Service Advisor with shipping, logistics, freight, or transport experience to be part of a dynamic and growing company in the Freight industry. This will be working with a multi-award winning company and the UK’s largest provider of their sector. We are looking for an individual who is passionate about customer service and can thrive in a fast-paced environment.

Role:

· Acting as the first point of contact for customer matters, providing a high standard of customer service

· Effective communication between customers, colleagues and other offices

· Assist, analyse and effectively communicate solutions to customers

· Receive and process bookings within an agreed timescale

· Manage the day-to-day activities of the customer and advising where necessary

· Communicating via multiple methods, such as Telephone and email.

· Undertake any other appropriate tasks as deemed necessary

Requirements:

Experience within the shipping and logistics industry in a similar role

· Able to communicate effectively via Telephone and email

· Willingness to learn new systems and undertake training

· Previous experience in a customer service environment

· Able to organize and prioritise workloads

If you are a reliable, detail-oriented individual with a passion for customer service and possess the skills mentioned above, we invite you to apply for this exciting opportunity.