Customer Service Advisor (knowledge of freight forwarding/shipping an advantage):

TLP Recruitment are working with our Felixstowe based client looking for a Customer Service Advisor role.

Reporting to the Office Manager, you will be working in a luxurious surrounding for a well-established company.

PLEASE NOTE  -  The right person for this role will have experience of DESTIN8 and other shipping/logistic processes.

Objectives of the role

• Dealing with all external queries from customers via telephone and email.
• Maintaining customer database spreadsheet
• Monthly invoicing and direct debit processing
• Ensuring you keep on top of your administrative tasks
• Report writing to aid the customer service team
• Good knowledge of DESTIN8 and other shipping/logistic processes
• Helping the team with all necessary change with regards to customers
• Be part of the on-call roster

Person attributes:

• Excellent communication skills
• DESTIN8 experience
• Motivated, reliable and positive
• Experience in emails and telephone enquiries
• Quick thinking
• Attention to detail
• Ability to remain calm under pressure

Benefits:

• £23,000 to £27,000 (based on experience)
• 35 hours per week
• Pension
• Bonus (discretionary)
• 25+8 days holiday
• Immediate start available

If you are interested in this role then please apply without delay.