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Customer Service Advisor

Customer Service Advisor

Customer Service Advisor (knowledge of freight forwarding/shipping an advantage):

 

TLP Recruitment are working with our Felixstowe based client looking for a Customer Service Advisor role.

Reporting to the Office Manager, you will be working in a luxurious surrounding for a well-established company.

PLEASE NOTE  -  The right person for this role will have experience of DESTIN8 and other shipping/logistic processes.

 

Objectives of the role

 

  • Dealing with all external queries from customers via telephone and email.
  • Maintaining customer database spreadsheet
  • Monthly invoicing and direct debit processing
  • Ensuring you keep on top of your administrative tasks
  • Report writing to aid the customer service team
  • Good knowledge of DESTIN8 and other shipping/logistic processes
  • Helping the team with all necessary change with regards to customers
  • Be part of the on-call roster

 

Person attributes:

 

  • Excellent communication skills
  • DESTIN8 experience
  • Motivated, reliable and positive
  • Experience in emails and telephone enquiries
  • Quick thinking
  • Attention to detail
  • Ability to remain calm under pressure

 

Benefits:

 

  • £23,000 to £27,000 (based on experience)
  • 35 hours per week
  • Pension
  • Bonus (discretionary)
  • 25+8 days holiday
  • Immediate start available

 

If you are interested in this role then please apply without delay.