Customer Service Advisor, Basingstoke

Induction 16^th December following successful interview

We are recruiting for a customer service administrator for a delivery service company based in Basingstoke. You will be working within a busy transport office supporting the team with administration, logging fails, assisting transport crews, dispatch, debrief, answering the phone to customers and colleagues within the contact centre and store.

Offer:

• 5:30am starts or 2:30pm starts
• £9ph for first 12 weeks - once perm is £19,500pa
• Shift times TBC – 9-hour shifts (39-hour weeks)
• Rota work – 2 days off a week; one weekend off a month. If your days off are in the week, they will not necessarily be consecutive e.g. mon and Thursday off; working the other 5 days  
• On the job training and support

Main Duties include:

• Assisting with dispatch and de-briefing of drivers
• Taking calls and dealing with drivers, clients and customers
• Direct contact with customers and dealing with issues
• General admin tasks such as inputting and outputting data, filing, using Microsoft packages
• Logging fails
• Assisting transport crews
• Dispatch and debrief query and issue handling

Requirements:

• Logistics background desirable
• To have strong customer service skills via phone and email
• To be able to manage difficult customers and client
• To be able to manage their workload efficiently
• To be able to work in a busy environment
• To have a good attitude
• Ability to be able to communicate professionally with clients
• Good English-speaking skills

If you are interested in this position, please send your CV for consideration. We look forward to hearing from you.