Customer Service Advisor
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Location
Basingstoke
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Sector:
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Job type:
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Salary:
£9 for first 12 weeks until permanent
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Contact:
Shaz
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Contact email:
southampton@tlprecruitment.co.uk
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Job ref:
Customer Service Advisor
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Published:
about 1 year ago
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Duration:
Permanent
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Expiry date:
2020-01-10
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Startdate:
16th December
Customer Service Advisor, Basingstoke
Induction 16th December following successful interview
We are recruiting for a customer service administrator for a delivery service company based in Basingstoke. You will be working within a busy transport office supporting the team with administration, logging fails, assisting transport crews, dispatch, debrief, answering the phone to customers and colleagues within the contact centre and store.
Offer:
- 5:30am starts or 2:30pm starts
- £9ph for first 12 weeks - once perm is £19,500pa
- Shift times TBC – 9-hour shifts (39-hour weeks)
- Rota work – 2 days off a week; one weekend off a month. If your days off are in the week, they will not necessarily be consecutive e.g. mon and Thursday off; working the other 5 days
- On the job training and support
Main Duties include:
- Assisting with dispatch and de-briefing of drivers
- Taking calls and dealing with drivers, clients and customers
- Direct contact with customers and dealing with issues
- General admin tasks such as inputting and outputting data, filing, using Microsoft packages
- Logging fails
- Assisting transport crews
- Dispatch and debrief query and issue handling
Requirements:
- Logistics background desirable
- To have strong customer service skills via phone and email
- To be able to manage difficult customers and client
- To be able to manage their workload efficiently
- To be able to work in a busy environment
- To have a good attitude
- Ability to be able to communicate professionally with clients
- Good English-speaking skills
If you are interested in this position, please send your CV for consideration. We look forward to hearing from you.