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Customer Service Adviser

Customer Service Adviser

  • Location

    Basingstoke

  • Sector:

    Logistics and Supply Chain

  • Job type:

    Permanent

  • Salary:

    £9ph for first 12 weeks

  • Contact:

    Shaz Karimi

  • Contact email:

    southampton@tlprecruitment.co.uk

  • Job ref:

    customer service admin

  • Published:

    2 months ago

  • Duration:

    Permanent

  • Expiry date:

    2020-02-23

  • Startdate:

    3rd Feb

  • Consultant:

    #

Customer Service Advisor, Basingstoke

Induction 3rd Feb following successful interview

We are recruiting for a customer service administrator for a delivery service company based in Basingstoke. You will be working within a busy transport office supporting the team with administration, logging fails, assisting transport crews, dispatch, debrief, answering the phone to customers and colleagues within the contact centre and store.

Offer:

  • 5:30am starts or 2:30pm starts
  • £9ph for first 12 weeks - once perm is £19,500pa
  • Shift times TBC – 9-hour shifts (39-hour weeks)
  • Rota work – 2 days off a week; one weekend off a month. If your days off are in the week, they will not necessarily be consecutive e.g. mon and Thursday off; working the other 5 days  
  • On the job training and support

Main Duties include:

  • Assisting with dispatch and de-briefing of drivers
  • Taking calls and dealing with drivers, clients and customers
  • Direct contact with customers and dealing with issues
  • General admin tasks such as inputting and outputting data, filing, using Microsoft packages
  • Logging fails
  • Assisting transport crews
  • Dispatch and debrief query and issue handling

Requirements:

  • Logistics background desirable
  • To have strong customer service skills via phone and email
  • To be able to manage difficult customers and client
  • To be able to manage their workload efficiently
  • To be able to work in a busy environment
  • To have a good attitude
  • Ability to be able to communicate professionally with clients
  • Good English-speaking skills

If you are interested in this position, please send your CV for consideration. We look forward to hearing from you.