HGV Driver Job Interview: Common Questions & How to Answer
There’s more demand than ever for LGV/HGV drivers in the UK, making now the best time to apply for a new job.
To give yourself the best chance at success, it’s important to familiarise yourself with the interview questions you’re likely to be asked and prepare your answers.
HGV drivers spend a lot of time on their own, so the interviewer may be looking for someone with certain personality traits and work ethic.
You’ll likely be asked both competency based interview questions and behavioural questions to assess your suitability for the position.
So let’s take a look at some of the most common LGV/HGV driver job interview questions, and how to answer them.
What is your experience as a driver?
Sometimes also phrased as “walk me through your CV,” this is your opportunity to give details of your experience working as a HGV driver.
When answering this question, tell them how long you have been working as a driver, the licences you have, the types of vehicles you have driven, and the goods you have carried.
For example, did you work as a category C driver before earning your category C+E licence?
If you have a licence for another type of vehicle, for example if you can also operate a forklift, you can talk about this too.
You should also provide details of your duties and responsibilities in your current or most recent position. Have you worked on long haul journeys before? Do you maintain your own vehicle when out on jobs?
You’re running late for a delivery, what would you do?
When an interviewer asks this question, they’re looking for the ability to stay calm when faced with a problem.
Explain how you would try to find a solution that would allow you to (safely) make the delivery on time. For example, you may check your sat-nav to identify whether there is a quicker route that you could take.
If there’s no way to reach your destination any faster, explain that you would alert both logistics and the client of the delay at the earliest opportunity, and provide an updated ETA.
Have you ever been involved in an accident on the road?
The best way to answer this question is honestly. If you’ve been working as a driver for a number of years, there’s a chance that you have been involved in an accident at some stage.
If you have been in an accident, explain when it was, what happened and whose fault it was. It’s better to be honest and upfront about a past accident than hiding it and being found out later.
This question might also be combined with ‘why is health and safety important for a HGV driver?’
Be sure to communicate the importance of safety and awareness at every stage of the delivery process. Particularly when discussing health and safety for pick ups, drop offs and driving long distances.
If you are applying for a job where you might be driving to different countries, make sure you explain how you research the health & safety rules and regulations for every country you travel to.
How would you.../What is the process of...
These questions are for checking your knowledge and experience of specific tasks. The interviewer is checking your understanding of key processes.
You may be asked to explain how you would pick up a new load, the process for delivering to a customer, checking your vehicle before and during a drive, or something else.
Explain in as much detail as you can, the steps you would take to complete the task. Be careful not to leave anything out - something might seem obvious to you, but if you don’t mention it, the interviewer won’t know that you know about it.
How often would you take a break?
Taking breaks is crucial for the safety of drivers. Make sure you know what the legal requirements are for the frequency of breaks you should take, and how long these breaks should be.
A client is impatient or angry with you, how would you handle the situation?
Here, the interviewer will want to determine how you react under pressure, especially if you’re facing a stressful situation such as frustration or aggression from a customer.
Focus on how you would remain calm, and make sure you communicate effectively with the client to get to the root of the issue and identify how to solve it.
Explain how you aim to fix problems quickly so that the customer is happy, but so that it doesn’t interfere with or delay your other deliveries.
If you are able to talk about a real time when this happened, and how you handled the situation, real life examples are always the best way to answer.
How do you stay motivated when working alone?
This question might be combined with something like, “how comfortable are you spending away from home?”
As a HGV Driver, you will need to spend a lot of time alone, and if you’ll be doing long haul drives, you may be required to be away from home for a week or more at a time.
If you’re an experienced driver, then you should be able to call on your past experience to back up your answer. Focus on your ability to self-motivate and explain that you enjoy working independently and spending time on the road.
The interviewer here wants to make sure that you are suited to the job and that long periods of time working alone won’t be stressful for you.
We work with a range of leading transport and logistics companies who are always on the lookout for new HGV/LGV drivers.
If you’re ready to apply for your next job, see our current driving job vacancies here. For more help and advice on applying for jobs, or to find out about future job vacancies in your area, get in touch.